Refund and Returns Policy

Effective Date: March 17th, 2026

At PitchDecks and PlayDates (https://decksanddates.com), we want you to be completely satisfied with your purchase. If you are not happy with your apparel, we are here to help.

1. Returns

• Return Window: You have 14 calendar days from the date you received your item to return it.
• Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must be in the original packaging with all tags still attached.
• Non-Returnable Items: Several types of goods are exempt from being returned:
  • Gift cards
  • Final Sale or “Clearance” items
  • Intimate apparel (if applicable for hygiene reasons)

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Timeline: You will receive the credit within a certain amount of days, depending on your card issuer’s policies (usually 5–10 business days).
• Partial Refunds: There are certain situations where only partial refunds are granted (e.g., items with obvious signs of use, or items damaged/missing parts for reasons not due to our error).

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product in a different size or color, please email us at info@decksanddates.com. Please note that exchanges are subject to stock availability.

4. Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Deductions: If you receive a refund, the cost of the original shipping will be deducted from your refund.
• Tracking: If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damaged or Wrong Items

If you received a damaged item or the wrong product, please contact us immediately at [Insert Support Email] with your order number and a photo of the item. We will prioritize a replacement or full refund (including shipping) for any errors made on our part.

6. How to Start a Return

To start a return, please contact our support team:

• Email: info@decksanddates.com.
• Mailing Address: 3941 Park Drive, Suite 20-358, El Dorado Hills, CA 95762

Thank You!